Privacy Policy

1. General Information

This Privacy Policy describes the rules for processing personal data in connection with the use of the website and online store operated by ISONME.

The administrator of personal data is:

ISONME Emilia Gorąca
ul. Bartąska 12
10-699 Olsztyn
Poland
NIP: 5242908214
REGON: 387307359
Legal form: Sole proprietorship

Contact regarding personal data protection:
Email: YOUR_EMAIL_HERE

2. Scope of Collected Personal Data

Depending on how the User uses the website and WooCommerce store, the Administrator may process the following personal data:

  • first and last name
  • email address
  • phone number
  • billing and shipping address
  • company name and VAT number (if applicable)
  • order details and purchase history
  • payment-related data (excluding full card details)
  • IP address
  • data provided via contact forms
  • data related to the use of the website (cookies)

3. Purposes of Data Processing

Personal data is processed for the following purposes:

  • processing and fulfilling orders placed in the WooCommerce store
  • handling payments and refunds
  • arranging delivery of orders
  • issuing invoices and fulfilling accounting obligations
  • responding to inquiries sent via contact forms or email
  • maintaining customer accounts in the WooCommerce system
  • sending order-related messages (transactional emails)
  • marketing of own products and collections (only with user consent)
  • improving the functionality and security of the website

4. Legal Basis for Data Processing

Personal data is processed in accordance with Article 6 of the GDPR:

  • Article 6(1)(b) – performance of a contract
  • Article 6(1)(c) – compliance with legal obligations
  • Article 6(1)(f) – legitimate interests of the Administrator
  • Article 6(1)(a) – user consent (e.g. newsletter, marketing communication)

5. Data Recipients

Personal data may be shared only with trusted third parties to the extent necessary to provide services, including:

  • accounting service providers
  • courier and delivery companies
  • payment service providers
  • IT and hosting service providers
  • WooCommerce and WordPress technical infrastructure providers

Personal data is not sold or shared with third parties for marketing purposes.

6. Payments

Online payments are handled by external payment service providers. The Administrator does not store full payment card details. Payment data is processed directly by the selected payment operator in accordance with their own privacy policies.

7. Data Retention Period

Personal data is stored for the following periods:

  • for the duration of the contract and after its completion, in accordance with applicable legal regulations
  • accounting and tax data – as required by law
  • data processed on the basis of consent – until the consent is withdrawn

8. User Rights

Each User has the right to:

  • access their personal data
  • rectify inaccurate data
  • request deletion of personal data (“right to be forgotten”)
  • restrict processing
  • data portability
  • object to processing
  • withdraw consent at any time

To exercise these rights, the User may contact the Administrator.

9. Right to Lodge a Complaint

Users have the right to lodge a complaint with the relevant data protection authority, in particular in the EU member state of their residence, place of work or place of the alleged infringement. In Poland, this is the President of the Personal Data Protection Office (PUODO).

10. Cookies

The website uses cookies to ensure proper functioning of the WooCommerce store, to analyze traffic and to improve user experience.

Users can manage cookie settings through their web browser at any time.

11. Changes to the Privacy Policy

The Administrator reserves the right to update this Privacy Policy. The current version will always be available on the website.

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